Accessibility Act
Strengthening Act

Digital products and services should be accessible from June 2025 - are you ready?

The Barrier-Free Accessibility Reinforcement Act (BFSG) comes into force in June 2025 and obliges companies to ensure digital accessibility for all people.

Find out what this means for your company and how you can meet all requirements in good time.

The Accessibility Reinforcement Act - Prepare for the future!

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What does the Accessibility Reinforcement Act mean for website operators?

The Barrierefreiheitsstärkungsgesetz (BFSG) has a significant impact on website operators in Germany. Here are the most important points that website operators need to consider:

1. legal obligation for accessibility

Website operators, in particular public bodies and certain private companies, are legally obliged to make their digital content and services accessible. This means that all users, including people with disabilities, must be able to access the information and functions on an equal footing.

2. application to different areas

The BFSG applies not only to websites, but also to mobile applications and other digital offerings. Website operators must ensure that all digital touchpoints are accessible.

3. compliance with standards

The law is based on EU Directive 2019/882 and refers to international standards such as the Web Content Accessibility Guidelines (WCAG) 2.1. Website operators must implement these standards in order to meet the requirements of the BFSG.

4. barrier-free design

Website operators must ensure that their websites comply with the following accessibility principles:

  • Perceivability: Content must be presented in such a way that it can be perceived by all users. This includes, for example, alternative texts for images and subtitles for videos.
  • Usability: All functions of the website must be operable with various input methods, including keyboard and screen reader.
  • Comprehensibility: Information and user interfaces should be easy to understand and intuitive to use.
  • Robustness: Content must be interpretable by a variety of user agents, including assistive technologies.

5. regular checks

Website operators should carry out regular audits and tests to ensure the accessibility of their digital offerings. This can be done through internal audits or by using external service providers and tools.

6. documentation and reporting

Public bodies and larger companies must publish reports on the accessibility status of their digital offerings. These reports should document in detail what measures have been taken and how accessibility is being implemented.

7. user feedback and continuous improvement

Website operators should set up mechanisms to receive feedback from users. This can be done through accessible contact forms or hotlines. The feedback should be used to make continuous improvements to accessibility.

8. training and sensitization

Employees involved in the development and maintenance of websites and digital content should be regularly trained to understand and implement accessibility requirements.

9. penalties and consequences

Failure to comply with the BFSG may result in legal consequences and financial penalties. Website operators should therefore ensure that they comply with the legal requirements in order to avoid possible sanctions.

Conclusion

The Accessibility Reinforcement Act places a significant obligation on website operators to make their digital offerings inclusive and accessible to all. By complying with the legal requirements and implementing best practices, website operators can not only avoid legal consequences, but also reach a broader user base and increase user satisfaction.

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Which services and products are affected by the Accessibility Reinforcement Act?

The Accessibility Improvement Act (BFSG) affects a large number of services and products offered in various areas. Here are the most important categories:

1. digital services and products

Websites and mobile applications
  • Websites: All websites, especially those of public bodies and certain private companies, must be accessible.
  • Mobile applications: Apps offered by public bodies and relevant private companies must also be designed to be accessible.
E-commerce and retail
  • Online stores: Websites and apps that sell products and services must be accessible.
  • Digital product catalogs: All digital catalogs and sales platforms must be accessible.
Financial services
  • Online banking: Digital platforms for banking transactions must be accessible.
  • Insurance companies: Insurance company websites and apps must be accessible to all users.

2. public services and products

Transportation services
  • Public transport: Digital information and booking systems of transport companies, such as trains, buses and airlines, must be barrier-free.
  • Ticket machines and information systems: Physical devices must also be designed to be accessible.
Educational and cultural institutions
  • Educational websites: Websites and platforms of schools, universities and other educational institutions must be accessible.
  • Cultural institutions: Websites and digital offerings from libraries, museums, theaters and other cultural institutions must be accessible.
Health and social services
  • Hospitals and doctors' surgeries: Websites and online services of healthcare providers must be accessible.
  • Social services: Digital platforms for social services must also be designed to be accessible.

3. technology and communication

Telecommunications services
  • Websites and apps: Internet and mobile service providers must ensure that their digital platforms are accessible.
Hardware and software
  • Electronic devices: Certain technical devices, such as computers, smartphones and their operating systems, must be accessible.
  • Software products: Operating systems, web browsers and other essential software must be accessible.

4. physical products and services

ATMs and self-service machines
  • ATMs: Must be designed so that they can be used by people with disabilities.
  • Self-service terminals: Devices such as ticket machines and information kiosks must be barrier-free.
Transportation and mobility
  • Ticket machines: Must be designed to be barrier-free so that they can be used by people with disabilities.
  • Information systems in public spaces: Must be designed in such a way that they are accessible to all.

5. additional services

Postal and courier services
  • Websites and apps: Providers of postal and courier services must make their digital platforms accessible.

Exceptions and special regulations

  • Smaller companies: Under certain circumstances, smaller companies may be exempt from the requirements.
  • Specific situations: There are special regulations and exceptions that may vary depending on the situation and industry.

Conclusion

The FSIA aims to improve the accessibility of products and services in various sectors by ensuring that digital and physical offerings are accessible to people with disabilities. This covers a wide range of areas, from public services to private companies, and requires compliance with clearly defined accessibility standards. By implementing these requirements, businesses and public bodies can not only fulfill legal obligations, but also promote a more inclusive society.

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We make your website accessible

We have many years of experience in working with people with disabilities. We know which aids people with disabilities use, how they access digital content and how digital content must be prepared so that it is accessible.

Phone: 07272 9029240
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E-mail: ks@pr-agentur.pro